Maui Jim Sunglasses Reviews and Complaints

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Maui Jim Sunglasses Reviews

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  • Maui Jim defective glasses cost you! Don't buy!

    When you pay over $300 for sunglasses, you expect service. I used the glasses very sparingly, but a few months after the purchase the frame broke. The vendor wouldn't help - you have to deal directly with Maui Jim's. Not only do you have to put up with the inconvenience of not having the glasses, you have to send the glasses for repair. Fill out a form, pay the postage, and pay a fee for them to handle your request. If they determine it is a manufacturing defect then that is your cost. Otherwise you pay for repairs. Why would anyone pay for a factory defect is beyond any... More...
    Nellas's Picture   Nellas    2 Comments   Comments
  • PILOT MJ-210-02 63/15-130

    i purchased the sunglasses from Gangar Eyenation , Naupada, Thane west, maharashtra , India, afer taking it to home i saw a small scrath on left side sunglass. i immediately informed the stores. it was not a sealed sunglasses, it was from a display one. when i insisted they said they dont have any other pair. after complaining and returning the sunglasses on 09/03/2014, i hve not got any feedback from them. kindly advice. regards vinayak sawant 09820386848 More...
    (Shopping, Chain Stores)
  • Poor quality lens coating

    Do yourself a favor and stay away from these glasses. The coating they put on the lens is not as good as other sunglasses. Their CS says you need to clean with soapy water and who always has that with them. What a joke! I have owned other glasses for long periods of time without any problem. The frame broke right away on these and I knew they were crap but CS replaced the frame after I raised sand. The lens issue is do to poor quality on their part. They went down to $40 to replace the defective lens and I have bought my last pair of MJ's. I hope it was worth it! Stay away and buy... More...
    dawggonepanic's Picture   dawggonepanic    1 Comments   Comments
  • Maui Jim Crap Sunglasses

    "Best customer service"......BS Bought a pair of Mauna Loa's less than a year ago (over $300) and the bridge broke. They and the dealer I purchased them from told me that that model was discontinued. The stress cracks in the glasses and the broken bridge were not covered by the warranty.....are you kidding me! What is the sense of having a warranty to begin with if they can't hold up to simple wear and tear? They offered to give me 50% off the price of a new pair from their website (in other words 50% of of full tilt retail). What a cray outfit with equally... More...
    (Repair Services)
    spot51's Picture   spot51    0 Comments   Comments
  • Service that sucks!!

    Sent my Maui Jim sunglasses in for repair,after telling the cust.service lady that the glasses had percription lenses.2 weeks and 13 bucks for shipping and the glasses show up,just as i had sent them (but covered with handprints)and nothing had been done.The enclosed not states that they will not work on the glasses theymake if the factory lenses are not installed.Thanks for wasting my money and my time..Looks like Ray-Ban will get all my future business. More...
    gunner62's Picture   gunner62    0 Comments   Comments
  • DON'T buy Maui Jim!

    They are expensive and WILL break. I suffered a corneal abrasion after the temple snapped and the jagged plastic piece sprung forcefully into my eye. THE MOST painful experience ever. I now have an emergency room bill and a broken pair of CRAP $300 sunglasses. I filed a complaint with CPSC & their investigator told me that prescription glasses were not covered by the CPSC, but the FDA. Maui Jim's product is an expensive & DANGEROUS P.O.S!!!!!! More...
    MauiJimIsCRAP's Picture   MauiJimIsCRAP    1 Comments   Comments
  • Glasses

    Bad glasses paid $278 and glasses break. I have several pairs 3 myself and one my son. ALL break in the same place Top center corner. Should have a no questions asked exchange policy. The salesman said it is a very common problem- if it is common- and it is- manufacturing should address it and strengthen the design. In the meantime -no questions asked exchange policy would keep us buying your glasses. Optics are great. More...
    (Holiday shopping reviews)
  • Poor guarantee

    Paid $180 for these glasses and they lasted seven months before the frame snapped at the nose piece. I play golf and drive in them and always use the hard protective case. The lens snapped due to know excessive pressure. Like another reviewer, they wanted $60 for lenses and $53 for frames, or $113. Given the mark up, what guarantee is there? I have two pair of Oakleys and their repair is far superior and the glasses are tougher. Will never buy another pair of Maui Jim glasses. Would not recommend the company. More...
    (Repair Services)
    DuvalM's Picture   DuvalM    0 Comments   Comments

Maui Jim Sunglasses Reviews By Product

Maui Jim Sunglasses Comments

baddactor says: (5 years ago)
Bought a pair of titanium polarized Rx sunglasses($600) and within a few years the bridge broke(they fixed for $85)shortly after that one of the arms snapped in half(fixed for free)then a year after that the lens coating all but fell off. The answer for MJ....too bad cant help you. Nice product. Never buy this line its CRAP!!!!!!!!!!

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